Free white-glove delivery is included on every Saatva mattress order — no minimum purchase, no hidden fees. The two-person crew schedules a 4-hour window, brings the mattress into your bedroom, sets it up on your existing foundation or frame, and removes your old mattress for free. Compared to boxed-mattress brands that drop a 100-lb compressed cube at your door, this is a meaningfully better experience. Here's what to actually expect.
THE TIMELINE. Order placed → 5–10 business days for the closest delivery window in your area. Saatva ships from regional warehouses (CT, GA, TX, NV, CA) so coastal buyers get faster turnaround than rural Midwest. You'll receive a call 1–3 days before delivery to schedule a 4-hour window. Day-of: a 30-minute pre-arrival text. Setup typically takes 15–25 minutes once the crew arrives.
WHAT THE CREW DOES. (1) Delivers the mattress into your bedroom (any floor, any number of stairs). (2) Unwraps and inspects for damage. (3) Places it on your existing foundation or frame. (4) Removes your old mattress and box spring at no charge (must be requested at checkout — easy to miss). (5) Cleans up packaging.
WHAT THE CREW WON'T DO. (1) Assemble bed frames (they'll set the mattress on an assembled frame but won't build IKEA platforms for you). (2) Move existing furniture to clear space. (3) Hook up adjustable base electrical (if you ordered Saatva's Lineal base, request the upgraded delivery option). (4) Move the old mattress to a different room (only haul-away). (5) Wait while you decide where to put it.
PRE-DELIVERY CHECKLIST. Clear the room of obstructions. Disassemble any old bed frame you don't want or want them to remove (they'll only haul if it's broken down). Have your foundation ready and assembled. Strip and bag your old mattress in a mattress disposal bag if you want curb pickup instead of haul-away. Take a "before" photo of your bedroom for any damage disputes.
COMMON DELIVERY ISSUES. (1) Tight hallways or stairwells — Saatva ships in non-compressed roll form and the queen mattress measures 60×80×14.5". Measure tight corners before ordering. (2) Damaged in transit — the crew will note any damage and Saatva ships a replacement free. Don't accept delivery if you see major damage. (3) Wrong firmness arrived — accept delivery and initiate exchange via customer service afterward. (4) Crew is late — call Saatva customer service; they'll usually credit you a Saatva sheet set or pillow.
TIPPING ETIQUETTE. Saatva does not require or expect tips, but the delivery crews are typically third-party contractors paid by the route, not by Saatva directly. Standard tipping: $10–$20 per crew member for standard delivery, $20–$30 per crew member for difficult deliveries (multiple flights of stairs, tight corners, old mattress haul-away). Cash is preferred. Bottle of water is appreciated.
IF YOU LIVE IN A WALK-UP. Saatva delivers to any floor at no extra charge. Crews are trained for walk-up deliveries. Tip $25–$30 per crew member if they bring it up 3+ flights. The crew will refuse delivery only if the staircase is structurally unsafe — extremely rare.
OLD MATTRESS REMOVAL FINE PRINT. Free for one mattress + one box spring per delivery. Must be requested at checkout (or by calling customer service before delivery). Old mattress must be in usable condition (no bedbugs, no severe stains, no biohazards). California has stricter rules due to recycling regulations — confirm at checkout.
BOTTOM LINE. Saatva's white-glove delivery is genuinely excellent and saves $200–$400 vs paying for equivalent service from a department store. Tip $10–$30 per crew member. Always opt-in to old mattress removal at checkout — it's easy to miss and it's the most valuable part of the offer.